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The Sales Are In The Details

Bahia Principe resorts sparkle with new dining & entertainment options

In the massively competitive Mexico and Caribbean all-inclusive resort marketplace, getting to the top is far from easy. Staying there is even harder.

According to Sal Buccellato, National Accounts Director for Bahia Principe Hotels & Resorts, maintaining momentum is all about constant improvement, innovation and enhancement.

“We have a client satisfaction rating of over 87% and our repeat factor is enormous. Our oldest hotel is almost 30 years old. Because of the age, it's easy to let things slip, but then you're going to see complaints coming from consumers and you're not going to see that repeat factor coming in. We don’t let that happen.”

It doesn’t happen because Bahia Principe constantly reinvests in its product, Buccellato says.

"There are four pillars of our enhancements: food, entertainment, sports and beverages. Our properties are all-inclusive, but we have made the all-inclusive better by offering enhanced services according to the brands the clients select. It's not just the rooms that we're renovating. We have renovated the common areas. We have remodelled the concept of what we're offering for an all-inclusive. We have reconceptualized our brand."

Here’s a look at the some of the recently completed and soon to begin enhancements at Bahia Principe properties in Mexico and the Caribbean.

Say ‘I Do’ At The New Riviera Maya Chapel – A new wedding chapel seating up to 140 people was opened at the Bahia Principe Riviera Maya complex, home to Bahia Principe Luxury Sian Ka’an, Bahia Principe Luxury Akumal, Bahia Principe Grand Coba and Bahia Principe Grand Tulum.

"This is something that we've had numerous requests for in the past,” says Buccellato. “For brides that wanted to do religious weddings, we weren't allowed to do anything outside of a sanctified area. This is why we built the wedding chapel. We had the archbishop in Mexico come to sanctify it so that we can do religious weddings at that particular location. Now we're able to accommodate those requests.” 

For clients not seeking a religious wedding, Buccellato says there are plenty of choices at the Riviera Maya complex. “We can do beachfront, we can do garden, we have banquet facilities if they want to do it indoors, we can do it in private areas. We can do the receptions either private on the beach, at the swimming pool, at one of our a la carte restaurants… There are so many options."

When booking weddings at Bahia Principe properties, advisors have the option of using Transat’s Self-Quoting tool at TransatAgentDirect.com. You simply click on Group Zone and request a quote, using the drop-down menus.

“In less than five minutes you will have an instant quote in your inbox. We have the inventory and we can make it happen,” says Susan Kooiman, Transat’s Senior Business Representative Key Accounts. Kooiman also points out that booking Bahia Principe with Transat enables agents to ‘double-dip’ on rewards, earning both Transat Bonbon points and Bahia Principe Reward points.

Dizzying Dining Choice in Punta Cana’s Bavaro Complex: With five new restaurants now open at Las Olas Beach House at the sprawling Bahia Principe Bavaro complex in Punta Cana, there’s more choice than even for guests at the eight properties that make up what is a destination in itself.

The Fish Market

The new restaurants include the Indian-flavoured Thali, The Fish Market, Brazilian-inspired Rodizio, The Greek for Mediterranean cuisine and Tequila for traditional Mexican flavours.

"In Punta Cana, with these new five restaurants, we're up to close to 30 restaurants on the complex,” says Buccellato. “That's one thing with our resorts – no one can say they weren't happy with the food or that the food was repetitive. Even at the buffet, it's on a 14-day schedule. They're always changing it up."

More Options At Bahia Principe Luxury Akumal: The Pakal Bar has been remodeled into the Sports Bar, mixing the American atmosphere with symbols of the most known Mayan sport, the Mayan ball game, or Pok a Tok. At restaurants Dolce Vita and Frutos del Mar, colour, culture and Mexican style has been added in a reconceptualization. The resort’s theatre and Kids’ Club have also been freshened up, including new state-of-the-art AV equipment for the theatre, and completely renewed toys and equipment for the little ones.

A Complete Refurb Of Bahia Principe Grand Tulum: Beginning in AUG and through OCT of this year, the Bahia Principe Grand Tulum will be closed down and entirely refurbished – from the pools to the restaurants and all the rooms. “There's not going to be any construction or any new-build so it won't disrupt the guests of the other properties," Buccellato says.

COMMENTS

carolin h boa
February 10, 2020 at 21:24

This looks like a great place to have a wedding or enjoy a vacation.


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