Open Jaw

It’s Full Speed Ahead With Full-Service Cruise Support!

After 23 years, Encore knows cruising

Over the past 23 years, Encore Cruises has changed hands a few times as a result of large acquisitions. As each new owner analyzed what they possess with Encore, they quickly realized that this niche wholesale cruise specialist didn’t need a turnaround, rebranding or refresh.

As TravelBrands sees it, all Encore Cruises needs is the space to keep doing what it does so well – serving the needs of Canada’s travel agents and their cruising clients.

“We’ve been very fortunate that over the years the integrity of the brand has always been maintained,” says Nathalie Tanious, Vice-President Cruises for TravelBrands, which acquired Encore along with other former Thomas Cook Canada assets.

“We believe in service and the travel agent. It’s a relationship business and we are totally focused on key accounts and giving a high quality of service. Relationships are key and stability is key - and we have staff that has been here for a very long time. They know the product, they know the cruise lines and they know what agents need to make the sale.”

Encore employs a combination of high technology and high-touch service to support Canadian travel agents. Encore’s Online Booking Tool enables cruise sellers to get instant pricing and inventory on 12 different cruise lines and compare pricing on up to 4 sailings at a time – even mixing and matching different lines. 

Get instant pricing and inventory on 12 different cruise lines and compare pricing on up to 4 sailings at a time.

“We give agents the right tools – people, product, technology and the ability to cross-sell. And we make it easy, whether they’re booking online or with one of our staff,” says Tanious.

But what has Tanious most excited is the synergy between the various companies in the TravelBrands portfolio and what that means for agents looking to boost their cruise compensation.

“With Intair and Network we have access to net rates with over 70 airline partners. Through Holiday House – which has been successful for decades -- we can offer great rates at thousands of hotels. And with Exotik and Boomerang we can help agents create their own cruise tours for their clients, and make some real money in the process.”

Agents don’t have to go running around between suppliers to put together a complete trip.

The TravelBrands family has the buying power to access good rates, but more importantly, says Tanious, agents don’t have to go running around between suppliers to put together a complete trip.

“The TravelBrands owners really understand this business and they know that smart agents want to be compensated fairly for what they do. Why go after the market everyone else is going after, when you can work with us and create your own trips and add your own mark-ups on air, hotels and land tours? A lot of people claim to be a one-stop shop, but we truly are, and the agents who work with us know what that means for their business.”

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